Policies and Guidelines
At Giggles, we pride ourselves on providing the best possible environment for your child. Our policies and guidelines are in place to ensure that all children in the center are safe, secure and receive only the highest quality care all while participating in activities that are stimulating and just plain fun!
We utilize a video surveillance camera which is viewable online only by parents whose children are visiting the center on any given day. Please ask us in person how to access this camera so that you can view your child while he or she is visiting.
Our limited entry system means that the doors of the facility are locked at all times and only parents dropping off or picking up children are allowed in.
We adhere to strict pick-up procedures. Staff check photo I.D. EVERY TIME a child is picked up. Please do not be offended if you are repeatedly asked for I.D. It is for the safety of your child. Children will only be released to those persons listed on the registration form. Please be sure to let the staff know if your child is to be picked up by someone other than the person dropping him/her off.
We do head counts every half hour to ensure that all children are present and accounted for.
We have wireless “panic buttons” mounted throughout the center, which will send a call to police in the event of an emergency.
We closely monitor and inspect all toys to be sure that they are safe and appropriate for the children in our center.
Our custom made tree house play structure is enclosed with top netting and age appropriate platform heights for children. The only open areas of the structure are surrounded by approved safety surfacing. This ensures a safe area for children to play.
Giggles takes great pride in providing a clean environment for your child. We use hospital grade sanitizer on a daily basis to clean toys and surfaces in the center. We also ask that children use hand sanitizer upon entering and exiting the center. Our staff and children wash their hands on a regular basis, including before and after meals and after every diaper change. The changing table and potty are sanitized after each use.
Upon your first visit to Giggles, we ask that you complete the registration form and release form as well as thoroughly read our policies. It is very important for the health and safety of all children at Giggles that you abide by our policies.
Because Giggles is a drop-in only childcare center, parents must be easily accessible, able to return within 15 minutes and able to be reached by cell phone or pager.
Please note that the last drop off time is 9pm Thursday-Saturday.
There will be a late fee of $1 every two minutes that a child is picked up after closing.
Please be aware that if a child is not picked up 1 hour after closing and we have not made contact with a parent, the police will be alerted. Please be sure to contact us if you will be late.
Payment is due at time of services. If a balance is not paid, Management will be forced to take actions. We accept cash, mastercard, visa and amex.
Services are billed based on the time your child visits the center. There is a one hour minimum for the first hour. After that, the billing is in 15 minute increments.
Reservations are not required to use Giggles but are encouraged.
Giggles meal and snack times are as follows:
10:00 AM snack
2:30 PM snack-Wilmington 3:00 PM snack-Cary
If you would like us to provide a meal for your child, we must have your meal order by 11:15 AM for lunch and 5:15 PM for dinner. We do not prepare meals on site, and must place your child’s order with our total lunch or dinner order for delivery.
Giggles provides healthy and nutritious snacks for all children. Lunch and dinner will be provided for a charge from local restaurants. Parents are welcome to bring a meal for your child. If your child is going to be with us during meal time, we request that you either bring a meal or purchase one because it is difficult to feed some children and not others.
As many young children are allergic to peanuts, we will never serve any type of peanut products and respectfully ask parents to please not bring any type of peanut products for your child.
In order to provide a safe and clean environment for all children at Giggles, we ask that you please do not bring an ill child to our center. Giggles reserves the right to refuse ill children, and if a staff member notices signs of an ill child, the parent will be called and asked to pick up the child.
The following are guidelines of symptoms of children considered ill:
- a temperature of 100 degrees or higher
- Red, watery eyes (pink eye)
- Undiagnosed rash
- Excessive runny nose/ sneezing
- Excessive cough
- Sore throat
We ask that all children are up to date on their immunizations. Children who have not been immunized will not be accepted into the center.
*****We do not administer medication of any kind*****
Baskets are provided for children’s personal belongings such as shoes, diapers or change of clothing. We ask that all children do not wear shoes in the center and socks are optional. Please be sure to label sippy cups and snacks clearly with your child’s name. We ask that you please not bring any personal toys as we provide plenty of activities for your child. We are not responsible for an toys or electronics that are brought into the center. If your child wants to bring a tablet, they are welcome to, but it is the child’s responsibility to take care of the device.
We will assist in potty training with any child but we need your help. Please bring the necessary supplies (diapers, pull ups, wipes, change of clothing) and let staff members know where your child is in this process. We will do our best to keep the routine and make sure that the child takes frequent potty breaks. There will be a charge for any diapers provided by Giggles.
All staff members are CPR and First Aid certified and trained to handle emergencies. We have all emergency numbers posted and a fully stocked first aid kit. Even with all of the safety precautions in place, accidents are possible. Parents will be notified in the event of an accident. If a child has a serious or life threatening injury, please be advised that emergency personal will be notified first and the parent second.
At Giggles, we promote good behavior through praise, modeling and positive support. In the event that a child displays poor behavior, he or she will be corrected first through redirection, and if necessary, time out. We do reserve the right to refuse admittance to a child whose behavior compromises the safety and well being of other children.
Children who attend our center MUST be a minimum of 12 months of age.
Definition of Drop-in Childcare
A childcare arrangement where care is provided while parents participate in activities that are not employment related, and where parents are easily accessible. Parents must be able to be reached by telephone or pager, and able to return to the facility within 15 minutes.
All of us here at Giggles understand that when you leave your child with us, you are trusting us with the one that means that most to you. We feel honored and privileged by this, and promise that we will treat your child as if he or she were our own. Please feel free to speak with us at any time about any questions or concerns that you may have.